By now, everyone is familiar with the Healthcare.gov website debacle - the multiple glitches and technical defects that stymied the efforts of individuals to sign up for health insurance via the new federal online health insurance marketplace that launched on October 1, 2013, under the Affordable Care Act.
But what use is failure if we can't learn from it? To that end, the usability experts at Nielsen Norman Group have penned an article, entitled "HealthCare.gov’s Account Setup: 10 Broken Usability Guidelines," that walks through ten key usability guidelines that the Healthcare.gov website violated, and that should be avoided by other organizations launching new websites and other web applications.
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